Delivery Policy
We always endeavour to get your products to you as quickly as possible – normally within 2 to 5 workings days after receiving payment. We deliver all orders using an accredited and professional courier service or registered mail. The courier service only delivers during working hours between 8am - 4pm. Keeping this in mind, rather use your work address or a postal address if you are not available during these hours. Please let us know if it has not arrived within 7 working days.
Delivery is charged at a flat rate of R99 incl. VAT. However, if your purchase total is above R1000, you will receive free delivery.
The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User's chosen delivery address in the same good order. If you are unhappy with some aspect of the product(s) on arrival, please see our return and exchange policy.
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or products have been discontinued. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to info@shwezu.co.za or 012 667 3109.
