Returns & refund policy
We are confident that you will absolutely love our products. If for any reason you’re not happy with something, you may return items purchased online to the Shwezu Head Office (79 Jean Ave, Doringkloof, Centurion) for a full refund, replacement or exchange, provided the items are returned in their original packaging and condition within 14 days of purchase. Gift vouchers purchased will not be refunded.
Returns must be received in an unworn / saleable condition with original proof of purchase.
We will send a courier to collect your return. There will be no additional cost if you are exchanging a size in the same style. If you are however changing to a different style, you will be responsible for the return shipping costs. An R80 handling fee will be deducted off of your refund or exchange to cover this.
Should you live in the Pretoria/Centurion area you have the option of doing an exchange or refunding your purchase at no extra cost at our Head office in 79 Jean Ave, Doringkloof, Centurion.
For a refund or exchange simply email us with your order number to email@example.com.
Your refund will be given via an EFT into a cheque/savings account. Please supply your banking details and branch code on your email to us.
Refunds are processed as soon as we receive your return. When your return is received and processed, we'll email you a refund notification.